Informativa sui rimborsi

WeProtectSolar offers a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, complete, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at order@weprotectsolar.com. Please note that returns will need to be sent to the following address:

WeProtectSolar, Tasveld 14, 3417 XS Montfoort.

The customer needs approval for the return, prior to shipping. The date of the return request email is leading for the valuation of the 14-day return policy. The customer is liable for organizing, shipping, costs of the return and shipping risks. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at order@weprotectsolar.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
WeProtectSolar can not offer direct exchange of products. For exchanges, we advise to follow the regular return policy and create a separate purchase for the new items. 

Refusal of returns
Items in packaging that has been opened, damaged or otherwise are flawed as a result of the violations of these terms, can be refused by WeProtectSolar. We will inform the customer per email on the refusal of returned goods. For a flat-fee of 30 euro processing costs plus shipping, customers can decide to have the products returned to them.  

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds will total as the original order amount minus the initial shipping cost.

If more than 15 business days have passed since we’ve approved your return without the refund received, please contact us at order@weprotectsolar.com .