Question 1

How do I place an order?

Accepted Answer

Placing an order is simple: Browse our products – Explore our collection and choose the items you wantAdd to cart – Click the “Add to cart” button Proceed to Checkout – When ready, click “Checkout” and enter your shipping and billing details Choose your Payment Method – We accept various payment types, including credit/debit cards, PayPal, iDeal, etc. Review & Confirm – Double-check your details for inaccuracies, then click “Pay Now” to complete your purchase Receive Confirmation – You’ll receive an order confirmation email with the order details after purchase

Question 2

Do I need an account to shop?

Accepted Answer

No. You do not need an account to shop with us! We offer guest checkout, but creating an account lets you see orders, save your details for faster checkout, and access exclusive upcoming offers!If you are a solar professional or installer, we offer a special professionals account with additional benefits, like bulk pricing. Sign up today and make the most of your purchase!

Question 3

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. Please note that delivery times may vary depending on location, and we’re doing our best to deliver it promptly for you. For more info, read our full shipping policy.

Question 4

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. Please note that delivery times may vary depending on location, and we’re doing our best to deliver it promptly for you. For more info, read our full shipping policy.

Question 5

Do you offer free shipping?

Accepted Answer

Yes, if your order is above €150, we will cover the initial cost of shipping. In the event of a return, any the initial shipping cost will not be returned.For more information, see our full shipping policy.

Question 6

Do you ship internationally?

Accepted Answer

We ship within the European mainland, with some exceptions. Please reach out if you have any further questions.

Question 7

What shipping carrier do you use?

Accepted Answer

For most orders, i.e. orders of fewer than 24 units of BirdBlocker (or similar), are shipped with UPS. This is to guarantee speedy delivery.

Question 8

How much does shipping cost?

Accepted Answer

Shipping varies depending on location and order size. Generally, orders between €50 and €150 are charged €12.50. For orders above €150, we will cover the initial shipping costs. Please note all shipping costs are non-refundable.For more information, see our full shipping policy

Question 9

What is your return policy?

Accepted Answer

We provide a 14-day return policy, which means that after receiving your items, you have 14 days to request a return. To qualify for a return, your product must be in the same condition as you received it – unopened, complete, unused, and in its original packaging. If the product arrives damaged or defective, please contact us immediately at order@weprotectsolar.com so we can resolve the issue. Returns will be refused if they do not meet our requirements or are sent back without prior return authorization. Upon receiving a return, we will inspect the package and notify you of the decision. Authorizations, approvals, and refusals will be communicated via email. Once approved, you will be automatically refunded to your original payment method within 10 days. Processing times may vary due to bank and credit card services as well. Shipping costs are non-refundable; therefore, refunds will total the original order amount minus the initial shipping cost. We do not offer exchanges. For our complete returns and refunds policy, visit: Returns & Refunds Policy

Question 10

Can I exchange an item?

Accepted Answer

We do not offer exchanges, we suggest filing a return and repurchasing if you would like a separate item. For more info read our return & refund policy.

Question 11

How do I start a return?

Accepted Answer

To start a return, you can contact us at order@weprotectsolar.com. Please note that approval is needed before shipping back an item. Requests must be made within 14 days of receiving the item. For our complete return and refund policy, visit: Return & Refund Policy

Question 12

How long do I have to return an item?

Accepted Answer

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Question 13

Is my item eligible for return?

Accepted Answer

To be eligible for a return, your item must be in the same condition you received it: unopened, complete, unused, and in its original packaging. You will need to request your return within 14 days of receiving the item. You’ll also need the receipt or proof of purchase. For our complete return and refund policy, visit: Return & Refund Policy

Question 14

Do I need original packaging to return an item?

Accepted Answer

Yes. To be eligible for a return, your item must be in the same condition you received it: unopened, complete, unused, and in its original packaging. For our complete return and refund policy, visit: Return & Refund Policy

Question 15

Can I return an item if I've already used it?

Accepted Answer

No. To be eligible for a return, your item must be in the same condition you received it: unopened, complete, unused, and in its original packaging. For our complete return and refund policy, visit: Return & Refund Policy

Question 16

How long does it take to receive a refund?

Accepted Answer

After inspection and approval of your return, you’ll be automatically refunded to your original payment method within 10 business days. Please note it can take some time for your bank or credit card to process and post the refund as well. For our complete return and refund policy, visit: Return & Refund Policy

Question 17

How will my refund be issued?

Accepted Answer

After inspection and approval, your refund will be issued to your original payment method. Generally, this can take up to 10 days and is subject to your bank or credit card processing times. Please note that the initial shipping cost is non-refundable. For our complete return and refund policy, visit: Return & Refund Policy

Question 18

Do you offer VAT-free options for professional customers?

Accepted Answer

No, we do not offer VAT-free purchases. Professional customers are responsible for their own compliance with customs and tax laws. For more information, see our shipping policy

Question 19

Is VAT included in my order?

Accepted Answer

Yes, VAT is included in all purchases.

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